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Review calls and train your staff in areas of improvement

When you enable the call recording facility on your tracking numbers, you will have online access to the recordings.  There are many benefits of recording your calls, but the one we are looking at here is the less obvious benefit of being able to easily review the phone calls your staff are making.

  • Regularly reviewing the phone calls will allow you to see any areas of improvement that can be made in the way calls are handled;
  • Review the calls with individual members of staff;
  • Use key calls as training aids and examples of good or bad practice; and
  • Make sure that staff are saying what you want them to say!